Troubleshooting common issues
Quick fixes for the problems people hit most — store not connected, posts not publishing, missing products and more.
Most issues have a quick fix. Here are the common ones and how to resolve them.
"Store not connected"
Go to Sites and reconnect your store. If it was connected before, the login may have expired — reconnect to refresh it.
Blog won’t publish to WordPress
Re-check your Application Password (not your login password) and that your WordPress username is correct. Create a fresh Application Password if needed — see Connect WordPress.
Social post failed
Reconnect the account in Settings → Social accounts. For Instagram, confirm it’s a Business/Creator account linked to your Page. For X, confirm a paid API tier.
No products showing
Run a product sync from the dashboard. If your store was just connected, give the first sync a minute to finish.
💡 Tips
- When something stops working after it worked before, a reconnect (refreshing the login) fixes it 9 times out of 10.
Frequently asked
Still stuck?
Reach out from Settings or email info@altriqdigital.com with what you were doing and any message you saw — we respond quickly.
Related guides
Add your website so Reach can read your products and pages — the foundation for SEO, blogs and banners.
Link your WordPress site so AltrIQ Reach can publish blog posts straight to it — in one click, or manually with an Application Password.
Link your Facebook Page and its Instagram business account so you can publish banners to both from Social Studio — and track real reach.