Win back quiet customers
Automatically reach out to customers who haven’t bought in a while with a timely, personalised nudge.
It’s cheaper to win back a past customer than to find a new one. Reach spots customers going quiet and helps you bring them back.
Open Customers
In the sidebar, click Customers and open win-back.
See who’s gone quiet
Reach highlights customers who haven’t purchased recently — your win-back audience.
Send a personalised nudge
Use a Reach-drafted message (an offer or a friendly check-in) to re-engage them. Review it, then send.
💡 Tips
- A small, time-limited offer works best for win-backs — enough to tip a "maybe" into a purchase.
Frequently asked
Where does customer data come from?
From your connected store, so win-back works best once your store is connected and synced.
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